Welcome to the Tack Shop FAQ. Here, we aim to provide clear and helpful answers to your most common queries about our products, delivery, and services. Whether you’re a dedicated rider or shopping for a young enthusiast, we’re here to ensure your experience is seamless.
Product & Ordering
What kind of products does Tack Shop specialise in?
We bridge the gap between the stable and the playroom. Our carefully curated range includes premium equestrian gear for riders of all levels—from bridles, body protectors, and competition wear to inspiring, high-quality toys and clothing for children. We focus on products that support both passionate riding and creative childhood play.
Do you offer products for children?
Absolutely. We have a dedicated selection for young enthusiasts, including Children’s Body Protectors, Chaps & Gaiters, Clothing, Footwear, Jodhpurs, Gloves, and a wonderful range of Toys. We believe in nurturing young passions with the same quality and care as our riding equipment.
How do I know if a product is in stock?
All items displayed on our website are typically in stock. Our team processes orders quickly, and if an unexpected issue arises with availability, we will contact you promptly via email with alternatives or an estimated restock date.
Delivery & Shipping
Where do you ship from and to?
All orders are lovingly packed and dispatched from our headquarters in Peterborough, UK. We ship worldwide, connecting our global community of riders and families. Please note, we are currently unable to deliver to some remote locations in Asia and other isolated areas.
What are my delivery options and costs?
We offer two clear, reliable shipping methods to suit your needs:
- Standard Tracked Shipping (£12.95): Shipped via DHL or FedEx. Delivered within 10-15 days after dispatch. Ideal for time-sensitive needs.
- Free Standard Shipping: Available on all orders over £50. Shipped via EMS. Delivered within 15-25 days after dispatch. Perfect for planned purchases.
How can I track my order?
Once your order is dispatched, you will receive a tracking notification via the email address provided at checkout. You can use this link to follow your parcel’s journey every step of the way to your doorstep.
Why might my delivery be delayed?
Delivery times are estimates. While our carriers are efficient, delays can occasionally occur due to local customs processing in your country. We appreciate your patience and understanding in these rare instances.
Payments & Security
What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal. All transactions are encrypted to ensure your financial information is protected.
Is my payment information safe?
Yes. We use industry-standard encryption and secure payment gateways. We do not store your full payment card details on our servers.
Returns & Refunds
What is your returns policy?
Your confidence is key. If an item isn’t quite right, you have 15 days from the date of receipt to initiate a return. Items must be in original, unused condition with all tags attached. Please visit our dedicated Returns & Refunds page for the full, simple process and to start a return.
How long does a refund take?
Once we receive and inspect your returned item, we will process your refund. The time it takes for the refund to appear in your account depends on your payment method and bank, but it is typically completed within 5-10 business days.
Account & Customer Care
How do I contact customer service?
Our friendly customer care team, comprised of fellow equestrian enthusiasts and parents, is here to help. For any questions regarding your order, delivery, or a special request, please email us at [email protected]. We strive to respond within one business day.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order history, save your address details for faster checkout, and manage your preferences more easily.
Still have questions? We’re always here to assist our community.
Reach out to us at [email protected].
Tack Shop – Where Passion Meets Preparation.
41 Park Rd, Peterborough, GB PE2U 2AW