Welcome to Tack Shop, where our commitment to quality extends far beyond our carefully curated products. We understand that our community—dedicated riders and families nurturing young passions—values reliability and clarity in every aspect of service. Whether you’re preparing for a competition or choosing the perfect toy to spark imagination, we ensure your order arrives safely, efficiently, and with the same care we put into selecting it.
Our Promise: We bridge the gap between the stable and the playroom, not just through our products, but through a seamless delivery experience tailored for busy equestrians and parents worldwide.
Our Delivery Options
To suit the diverse needs of our global community, we offer two clear and reliable shipping methods. Every order is processed with care within 1-2 business days before dispatch.
| Shipping Method | Cost | Carrier & Delivery Time | Best For |
|---|---|---|---|
| Standard Tracked Shipping | ÂŁ12.95 | Shipped via DHL or FedEx. Delivered within 10-15 days after dispatch. | Riders needing tack promptly, time-sensitive gifts, or when you prefer premium tracked courier service. |
| Free Standard Shipping | FREE on orders over ÂŁ50 | Shipped via EMS. Delivered within 15-25 days after dispatch. | Planned purchases, non-urgent toy orders, and savvy shoppers looking for great value. |
Please note: Delivery times are estimates and may vary slightly depending on your local customs processing. We currently ship worldwide, excluding some remote locations in Asia and other isolated areas.
From Our Warehouse to You: The Journey
Every order begins at our headquarters in Peterborough, UK. Our team, comprised of fellow equestrian enthusiasts and mindful parents, handles each item—from a delicate Janod bath toy to a sturdy body protector—with utmost attention.
1. Processing & Packing: Your order is carefully checked, securely packed, and prepared for its journey. We use protective, eco-conscious materials to ensure products arrive in perfect condition.
2. Dispatch & Tracking: Once dispatched, you will receive a tracking notification via email. You can follow your parcel’s journey every step of the way.
3. Delivery & Enjoyment: Our trusted carriers will deliver your parcel directly to your provided address. Then, the real magic begins—whether that’s a confident ride in new gear or the joy of unboxing a new creative toy.
Our Global Community
Our delivery network reflects our unique dual focus. We serve:
The Dedicated Rider Equestrian Parents Young Enthusiasts Competitors Gift Buyers
From the rolling countryside of the UK to homes across the globe, we are proud to connect a community bound by a love for horses and quality childhood play. While based locally, our care is global.
Hassle-Free Returns
Confidence in your purchase is key. If an item isn’t quite right, you have 15 days from the date of receipt to initiate a return. Please visit our Returns & Refunds page for full details on the simple process.
Need Help With Your Order?
Our customer care team is here to assist you. For any delivery-related questions, tracking updates, or special requests, please don’t hesitate to contact us at [email protected].
We’re here to ensure your Tack Shop experience—from browsing to unboxing—is as exceptional as the products we provide.